We know how valuable your personal information is. This policy clearly outlines what data 389bet collects, why it's collected, and how it's kept secure.
Last Updated: 1 January 2026By creating an account or using our services at 389bet, you consent to this Privacy Policy. We never sell your data or use it for purposes beyond what is necessary.
389bet places the highest importance on the privacy of its users in Bangladesh. This Privacy Policy explains what data we collect, why and how it is used, who it may be shared with, and what rights you have.
This policy applies to all users of 389bet's website, mobile app, live chat support, and any other services we offer. We want you to use 389bet with full confidence, which is why this policy is written in plain, easy-to-understand language.
Your personal information will never be sold to third parties. 389bet is committed to protecting your privacy with integrity.
389bet collects two types of data — what you provide directly, and what is gathered automatically. See the details below:
| Data type | Reason for Collection | Mandatory? |
|---|---|---|
| Full name & date of birth | Identity Verification & Age Confirmation | Yes |
| Mobile number | OTP Verification & Communication | Yes |
| Payment information | Deposit & Withdrawal | Yes |
| NID/Passport | KYC Verification | On Withdrawal |
| Gaming Preferences | Personalised experience | No |
| Device information | Security & Fraud Prevention | Yes |
389bet uses your information solely for legitimate purposes. We never collect data unnecessarily, and we never use it beyond the purpose for which it was originally gathered.
If we wish to send you promotional messages, we will ask for your consent first. You can withdraw that consent at any time from your account settings.
389bet never sells your data. However, certain information may be shared with selected partners when necessary. See how that works below:
| Partners | Reason for sharing | Data type |
|---|---|---|
| Payment gateway | Transaction processing | Payment information only |
| Game Providers | Game Operations | Game Session Data |
| Cybersecurity | Fraud Detection | Device & Behavioral Data |
| Regulatory authority | Legal Obligations | Only essential information |
| Cloud Storage | Data backup | Encrypted Data |
Your personal information is never sold to advertising companies. Sharing data with third parties for marketing or commercial gain is strictly against 389bet's policy.
389bet uses world-class technology to protect your data. We make no compromises when it comes to security.
Please note, however, that no method of transmission over the internet is 100% secure. We encourage you to do your part as well — use a strong password and never share it with anyone.
389bet uses cookies on its website. Cookies are small text files saved to your browser that help improve your experience and keep our services running smoothly.
You can disable optional cookies through your browser settings, though some features may not function correctly as a result.
389bet does not retain your data longer than necessary. Separate retention periods are defined for different categories of information.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as your account remains active | Service Delivery |
| Transaction History | 7 Years | Legal Obligations |
| KYC documents | 5 years after account closure | AML Compliance |
| Chat Log | 3 Years | Dispute resolution |
| Session logs | 1 Year | Security Verification |
| Marketing information | Until Consent Is Withdrawn | Sending Promotions |
Once the retention period expires, data is securely deleted or anonymised. In some cases, 389bet may be required by law to retain data for a longer period.
389bet believes users should have full control over their own data. We therefore provide the following rights:
389bet strictly does not, and will not, collect information from anyone under the age of 18. Our services are intended exclusively for adults.
Date of birth is verified at registration. If we discover that a minor has provided us with their information, it will be deleted immediately and the associated account will be closed.
If your child has accidentally created a 389bet account, please email us immediately at [email protected] and we will take prompt action.
389bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or platform notification.
Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy. The effective date of any change will always be shown at the top of the page.
If you have any questions or concerns about this Privacy Policy, please get in touch with us:
389bet is committed to full transparency. You always have the right to know how your data is being used, and we respect that right.
You have full control over your personal information at 389bet. Contact support to exercise any of your rights.
You can request a copy of the information we hold about you at any time. We are obliged to provide it within 30 days.
If any of your information is incorrect, you can request a correction — either through your account settings or by contacting support.
When an account is closed, most data is deleted. Any data retained for legal purposes is automatically removed once the retention period expires.
You have the right to opt out of your data being used for specific purposes, particularly for marketing.
You can request a copy of your data in a standard format that can be transferred to another platform.
You may withdraw your consent to marketing messages or optional data use at any time.
We protect your privacy not just in words, but through every technical and policy measure we take.
389bet protects your data using the same level of encryption employed by banks and government agencies.
389bet never sells your information to advertisers or third parties. That is a core principle we stand by.
Third-party cybersecurity experts regularly audit 389bet's systems to identify and address any vulnerabilities.
Enabling 2FA at login ensures no one else can access your account — even if they know your password.
No data is retained beyond what is necessary. All information is automatically deleted once the retention period ends.
We keep nothing hidden from you. If you want to know how your data is being used, you will always get an answer.
Millions of Bangladeshi players trust 389bet, backed by our strict privacy policy and advanced security measures.