389bet FAQ — All your questions answered here

No, each individual may only hold A 389bet account Only one account is allowed per person. Creating multiple accounts is prohibited and, if detected, all accounts may be permanently closed and balances forfeited.

on the login page go to the login page and click the "Forgot Password?" link. An OTP or reset link will be sent to your registered email or mobile number. Use it to set a new password. If you run into any issues, [email protected]Email us at

Yes, it can be changed. Log in go to your Profile Settings. From there, you can update your email or mobile number. An OTP verification will be required for any changes. Contact support if you need assistance.

KYC (Know Your Customer) is the identity verification process. At 389bet, Before your first withdrawal Submit a photo of your National ID (NID) or passport. This is a one-time process. KYC verification is typically completed within 24 hours.

If you wish to close your account [email protected]Email us or reach out via live chat. Make sure to withdraw your balance before closing your account. A self-exclusion option is also available for responsible gaming — Learn more।

First, check your spam or junk folder. If you still can't find it, on the login page and click "Resend Verification." If you still don't receive it, contact support — we'll verify it manually.

To play at 389bet, the minimum 18 years years of age is required. Your date of birth must be provided at registration to confirm this. Accounts belonging to minors will be permanently closed.

Yes, at 389bet Nagad and Rocketalso supports deposits. Simply go to the Deposit page and select the relevant payment method. Bank transfer is also available.

The minimum deposit at 389bet is just ৳100. This is one of the lowest limits among gaming platforms in Bangladesh. This limit applies across all payment methods.

First 30 minutes Please wait. If the issue persists, contact us with your transaction ID, amount, and time. [email protected]Send us an email or reach out via live chat. We'll verify your details promptly.

No, 389bet does not charge any deposit fees. However, bKash or Nagad may apply their own Send Money charges, as determined by the respective mobile banking provider.

Bank transfers generally take 1–3 Business Days It may vary, but withdrawals are typically processed the same day or by the next day. For faster transfers, bKash or Nagad is recommended.

There is no fixed maximum deposit limit at 389bet, though limits may vary depending on the payment method. For large amounts, please contact support directly.

Immediately [email protected]Send the transaction details. We'll verify and provide a resolution as soon as possible. To avoid future issues, always double-check your payment details before proceeding.

Bangladeshi payment methods are currently supported at 389bet — bKash, Nagad, Rocket, and bank transfer. Check back regularly for updates on cryptocurrency support.

Your bonus is credited to your account automatically as soon as the deposit is confirmed. On your first deposit, 100% Welcome Bonus will be credited. To learn about bonus terms and conditions, Terms & Conditions view here.

Withdrawals via bKash and Nagad are usually within 15–30 minutes is completed. Bank transfers may take 1–3 business days. If KYC verification is pending, your first withdrawal may take a little longer.

The minimum withdrawal amount at 389bet is ৳500Withdrawals below this amount are not permitted. There is no maximum limit, though larger amounts may require additional verification.

If a bKash withdrawal has been pending for more than 30 minutes, contact support immediately. Have your withdrawal ID and amount ready and [email protected]email us. We'll get back to you with a resolution within 2 hours.

Yes, you can cancel a withdrawal before processing has begun. Account Log in, go to your withdrawal history, and cancel the pending request. If processing has already begun, contact support.

389bet generally charges no fees on withdrawals. However, the payment method itself may have its own charges. Processing fees may apply in certain cases — see the terms and conditions for details.

No, bonus funds cannot be withdrawn directly. A wagering requirement must be met first (e.g. wagering 30–50x the bonus amount). For full details, in the Terms & Conditions view here.

The reason for rejection is usually communicated via email. Common reasons include: incomplete KYC, unmet wagering requirements, or incorrect payment details. Please resolve the issue and reapply, or contact support.

389bet regularly offers free spins through promotions — typically on your first deposit, on your birthday, or during special events. Log in and check the Promotions section.

Yes, 389bet offers weekly cashback and rebates for regular members. A portion of your losses is returned to you. VIP members receive higher cashback rates.

Promo codes are available through 389bet's official channels. You can enter a promo code in the designated field during registration. Always remember — only trust promo codes from official sources.

Yes, through the 389bet referral program, both you and your friend receive a bonus when you refer someone. Log in to copy your referral link and share it with a friend. Once they register and deposit, you'll receive your bonus.

Earn loyalty points on every bet. The more points you accumulate, the higher your VIP tier. Higher tiers unlock greater cashback, increased withdrawal limits, and a personal account manager.

Typically within within 30 days wagering must be completed, otherwise the bonus will be forfeited. Free spins are typically valid for 7 days. Validity periods may vary depending on the bonus type.

Yes, you can opt out of the bonus by notifying support before or after your deposit. Many players choose to skip the bonus to avoid wagering requirements — the choice is entirely yours.

The RTP (Return to Player) on 389bet slots is typically 95%–97% falls within that range. However, RTP varies by game — you can find the RTP details in the settings once a game is launched.

Clear your browser cache and cookies, then refresh the page. Check your internet connection. Try a different browser. If the issue persists, open the 389bet app Download to proceed.

Yes, most slot games can be played for free in demo mode — no account required. However, Live Casino games do not have a demo mode. To play with real money, Register required.

Yes, on the Bets page Bet on football, cricket, tennis, and many more sports. Both live betting and pre-match betting options are available.

Yes, all games on 389bet use RNG (Random Number Generator) technology and are audited by third parties. Live games run on software from world-class providers.

at 389bet Over 2,000 games — including slots, Live Casino, card games, and Sports Betting. in the game lobby to browse all games and filter by category.

Yes, 389bet offers live in-play betting. Place bets in real time as the match unfolds, with live odds updated as play progresses. Football, cricket, tennis — live bet across a range of sports by visiting the on the Bets page Go.

Log in to go to your profile settings and enable 2FA under the security section. Set up OTP verification with your mobile number. This prevents anyone else from accessing your account.

No, 389bet does not sell or share your personal information with third parties. Your data is used solely for service delivery and legal compliance. Details: Privacy Policy।

Change your password immediately and [email protected]. Our security team will lock the account and launch an investigation. Make sure to keep 2FA enabled going forward.

389bet is strongly committed to responsible gaming. We offer deposit limits, session limits, cooling-off periods, and self-exclusion options. For more details: Responsible Gaming।

For a strong password: use at least 8 characters, mix uppercase and lowercase letters, and include numbers and special characters (#, @, !, etc.). Avoid using your name or date of birth. Change your password every 3 months.

Close and reopen the app. Restart your phone. Install the latest update. If the issue persists, uninstall the app and Download to proceed.

Yes, only through the official 389bet Download Page Download from there only. Downloading from third-party sites can be dangerous. Our APK is virus-free and regularly updated.

When a new version is available, 389bet will notify you when you open the app. Tap "Update" to install it. Or on the Download page and install the latest version.

Both options offer the full feature set, but the app gives you faster loading, push notifications, fingerprint login, and offline mode. For mobile gaming, the app is the better choice.